Refund and Return Policy for Turbohextech
Effective Date: November 15, 2024

At Turbohextech, we are committed to providing high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines the steps for returns, exchanges, and refunds.

1. General Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, in its original condition, and include all original packaging, tags, and accessories.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Final Sale Items: Items purchased as “final sale” or marked as non-returnable.
  • Customized Products: Items with custom engraving, alterations, or modifications.
  • Gift Cards: Cannot be refunded or redeemed for cash.
  • Hygiene-Related Items: Products that cannot be returned due to hygiene reasons once opened.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    Reach out to our Customer Support team via email at [email protected] or call (660) 679-4258 with your order number and reason for the return.

  2. Receive Return Authorization:
    Our team will review your request and provide a Return Authorization (RA) number and instructions for shipping the item back.

  3. Ship the Item:

    • Pack the item securely to prevent damage during transit.
    • Include the RA number and proof of purchase in the package.
    • Ship the item to the address provided in the return instructions.

  4. Inspection and Processing:

    • Once we receive the returned item, it will be inspected within 5-7 business days.
    • If approved, a refund or exchange will be processed as per your preference.

4. Refunds

Refunds will be issued in the original payment method used during the purchase.

  • Processing Time: Refunds typically take 7-10 business days after approval to appear on your account, depending on your bank or payment provider.
  • Deductions:
    • Original shipping costs are non-refundable.
    • If you received free shipping, a standard shipping fee may be deducted from your refund.
  • Restocking Fees: Certain items may be subject to a restocking fee, which will be communicated during the return process.

5. Exchanges

  • Eligibility: Items in stock can be exchanged for a different size, color, or style of equal or lesser value.
  • Process: Follow the return steps to initiate an exchange request.
  • Shipping Fees: Customers may be responsible for additional shipping fees associated with exchanges.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • Provide photos of the damage or defect for verification.
  • Turbohextech will cover the cost of return shipping and send a replacement or issue a full refund.

7. Cancellations and Order Modifications

  • Order Cancellations: Orders can be canceled before they are shipped. Contact our support team immediately to request cancellation.
  • Modifications: We are unable to modify orders once they are placed. If you need to change your order, you must cancel and place a new one.

8. Return Shipping Costs

  • Customer Responsibility: Unless the item is defective or incorrect, customers are responsible for return shipping costs.
  • Prepaid Labels: Turbohextech may provide a prepaid return label in specific cases. The cost of the label will be deducted from the refund amount.

9. International Returns

For international customers:

  • Returns must comply with the same eligibility criteria.
  • You are responsible for return shipping costs, customs fees, and duties.

10. Contact Us

If you have any questions or concerns about this Refund and Return Policy, feel free to contact us:

  • Email: [email protected]
  • Phone: (660) 679-4258
  • Address: 300 S Delaware St, Butler, Missouri

This Refund and Return Policy ensures transparency and provides clear steps to resolve issues. At Turbohextech, customer satisfaction is our priority, and we aim to make the return process as seamless as possible.